Your privacy is important to us at Eureka Physiocare.  This privacy policy sets out how Eureka Physiocare Ltd uses and protects any information that you give us when you use this website.  Any capitalized terms not defined in our Privacy Policy, have the meaning as specified in our Terms of Service.

Eureka Physiocare is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

This policy is effective from the last updated date 21/01/2022.


"Non Personal Information" is information that is not personally identifiable to you and that we automatically collect when you access our Website with a web browser. It may also include publicly available information that is shared between you and others.

"Personally Identifiable Information" is non-public information that is personally identifiable to you and obtained in order for us to provide you within our Website. Personally Identifiable Information may include information such as your name, email address, and other related information that you provide to us or that we obtain about you.

What we collect

Generally, you control the amount and type of information you provide to us when using our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor.

We may collect the following information:

  • name and company name
  • contact information including email address
  • number of therapists
  • demographic information such as postcode, preferences and interests
  • name of the website from which you entered our site and areas of our Website visited
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

  • Responding to enquiries.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We use information to analyze trends among our users to help improve our website
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.   If you opt-in, to receiving marketing emails, your details will never be sold, shared or rented to others in ways different from what is disclosed in this privacy statement. 

 We may provide your Personally Identifiable Information to affiliates that provide services to us with regards to our Website (i.e. payment processors, Website hosting companies, etc.); such affiliates will only receive information necessary to provide the respective services and will be bound by confidentiality agreements limiting the use of such information.

Our Web Hosting Company may store basic server access logs for debugging, security and service review (not for marketing). The website information is stored in a segregated database which we have access to in order to perform maintenance and occasional debugging. Backups are securely transferred over an encrypted tunnel.  They are kept physically and digitally secure by our hosting company with locks and passwords. Encryption of the storage disks are used only when required. Following new contact submissions, our website may send notification emails, these emails are not sent via encrypted channels by default.  These emails are used to respond to your enquiry and are typically deleted once actioned.   

How we use cookies

A cookie is a small file which is placed on your computer / mobile device's hard drive by your web browser.  The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For instructions about how to disable cookies in many popular web browsers, as well as a wealth of information about cookies, please visit the site below:

This web site utilises PHPSESSID.  No personal information is stored in this cookie.  If logged in: PHPSESSID stores the user's username and a 128bit encrypted key. This information is required to allow a user to stay logged in to a web site without needing to submit their username and password for each page visited. Without this cookie, a user is unable to proceed to areas of the web site that require authenticated access. The cookie expires when the user's browser is closed. If not logged in, PHPSESSID stores a simple message when a form is submitted that can be displayed on a different page. For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission. When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry.

Eureka Physiocare may use a third party tracking tool for monitoring of our cutomer service and training purposes

This site uses google analytics to measure the results of individual campaigns and compare the effect of the campaigns on our website. We do not store any personally identifiable information such as telephone numbers / email addresses. If you want to opt out, download and install the free Google Analytics opt-out add-on for your web browser.

The site uses Live Chat to offer instant assistance. collects non-personally-identifying information of the sort that web browsers, apps and servers typically make available, such as the browser type, language preference, geographical location, referring site, and the date and time of each visitor request.  The purpose in collecting non-personally identifying information is to better understand how visitors use its services.  Certain visitors may choose to interact with us via in ways that require personally-identifying information. The amount and type of information that gathers depends on the nature of the interaction. For example, we ask users to provide an email address. In each case, such information is collected only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction via Visitors can always refuse to supply personally-identifying information and contact us using an alternative method.

We use the following cookies purely for performance, to recognise and count the number of visitors and see how visitors move around on the site.  No personal information is stored in this cookie. __utma.  This “persistent” cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase./ __utmb __utmc: Calculate how long a visit takes / __utmt. This cookie is set by Google Analytics  According to their documentation it is used to throttle the request rate for the service. It expires after 10 minutes. /  __utmz z keeps track of where the visitor came from, search engine used, what link was clicked on, what keyword you used, and where you were in the world when you accessed a website. It expires in 6 months. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction (if used) (JSESSIONID).

The site utilises Vbout cookies: Vbout uses sessions cookies to improve the overall experience of the user by memorizing their login credentials or tracking the pages the duration of time the user spent on the website. Some of this are used for remarketing purposes. Customers may choose to accept or decline cookies. Most Web browsers automatically accept cookies, but Customers can usually modify their browser setting to decline cookies if they prefer. If they reject cookies, they may still use our Website, but their ability to use some features or areas of our Website may be limited.

The site may use Hotjar which analyses behavioural patterns in web visits in order to provide end-users with a more valuable experience and service by diagnosing technical problems and analyse user trends.  The details stored are non-personally-identifying data such as screen resolution, device type, geographic location (country only) and mouse events).  Hotjar has implemented various measures to ensure that the information is adequately protected against unauthorised access, use, disclosure and destruction.  You may opt-out from having Hotjar collect Your information when visiting a Website at any time by visiting clicking 'Disable Hotjar'.

Eureka Physiocare uses the STRIPE payment gateway. Stripe uses cookies to ensure that the site works properly, detect and prevent fraud, and understand how people interact with Stripe. There are some cookies that are essential for Stripe to function properly. These Necessary Cookies provide secure access to the site and enable page navigation. Other categories of cookies include Advertising Cookies, Analytics Cookies, and Preference Cookies. You can find more information in the Stripe Cookies Policy, including how to opt-out or manage your cookie preferences.

Our website may contain links to other websites that are not under our direct control. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Sharing of data to 3rd parties

We may share your data with our partners or suppliers who support us and our services, for example mail-outs and/or other third parties (eg logistics providers) who we engage to help us provide our services to you. 

We may use third party service providers to help us operate our business and our web site or administer activities on our behalf, such as processing payment, arranging finance or other method of payment on your behalf, carrying out services on your behalf and sending out newsletters or surveys.

We may use a third party tracking tool on our website and in emails for monitoring of our cutomer service levels and for training purposes

We may share your information with these third parties for those limited purposes. 

Where we share your personal data with any third party, we will ensure this processing is protected by appropriate safeguards including a suitable data processing agreement with that third party, if relevant and appropriate.

  • We endeavor to provide only the information they need to perform their specific services.
  • They may only use your data for the exact purposes we specify in our contract with them.
  • We work closely with them to ensure that your privacy is respected and protected at all times.

 If we stop using their services, we will stipulate that any of your data held by them will either be deleted or rendered anonymous.

Controlling your personal information 

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time 'Opt-Out' by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Eureka Physiocare Ltd at Unit F, Mochdre Industrial Estate, Newtown, Powys SY16 4LE, UK. 

If you believe that any information we are holding on you is incorrect or incomplete, please initiate a chat with us, or send us an email as soon as possible. We will promptly correct any information found to be incorrect.

Privacy Policy Updates

Eureka Physiocare Ltd reserves the right to modify this Privacy Policy at any time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.