Frequently Asked Questions



How do I view Pricing?


Register online (or if you have already registered, 'Log in' and enter your details) and if you are a clinic,  you will automatically have access to your trade pricing. 


Does it take long to set up an account?

No, it's easy! Simply click 'Register' at the top of this page, complete the questions and you will have immediate access to the webshop.  


Do you have Product Specialists who can provide more detail on what they are selling or are you just an online shop?

Yes, Eureka Physiocare has a network of representatives who are here for you every day. They do not like going home until you are happy and satisfied!


What is your delivery charge?

We offer free delivery for all online consumable orders over £460 (ex VAT).  A contribution of £3.99+VAT will apply to all orders below £45.     Equipment delivery is charged at cost.


I do not like waiting long for my goods to arrive. How long will I have to wait?

If your order is placed by 4.00pm it is usually dispatched same day on a next-day service. 


How long will my order take to arrive?

Orders for stock items will be delivered next working day.  Items on backorder usually arrive within 3-6 working days and you will be updated by email.


How do I pay for my order?

At the checkout you will be offered 2 options for payment.  We recommend Card Payment (debit or credit) as it is fast and free for you.  If you have an account facility with Eureka Physiocare, you may select this option.


How do I get a quote on a bespoke package deal or special contract pricing on bulk quantities?

Call our customer service team on 01686 625 752 


What if I cannot find the product I am looking for?

Please contact us on 01686 625 752 and we will narrow the options down for you.


Can I get samples of your products?

Yes, samples are available for virtually all of our consumable products. Please contact us today.



What is Ultrasound?

Ultrasound works by bombarding the injury site with a very high frequency sound wave. The vibration generated has two effects. Firstly, at high doses, it violently shakes the injury site-although on a microscopic scale. This shaking helps to break down and soften any scar tissue, or thickened areas of built up inflammation that may have accumulated around the injury site. Secondly, the low dose of ultrasound can help accelerate the chemical repair process in the body. This effect occurs because the ultrasonic waves strike small cells called Mast Cells. The Mast cells are tricked into releasing the chemicals thus hastening the recovery process. Ultrasound can help almost all conditions that have associated

What is Interferential?

Interferential is really a modified type of TENS current. It provides the same benefits by decreasing sensations of pain, and helps to control muscle tone. TENS operates only at Skin level, Interferential currents penetrate quite deeply. Interferential is successfully used for Pain Relief, Muscle Stimulation, increased local blood flow and reduction of oedema.

What is Laser Therapy?

The term LASER is an acronym for the Light Amplification by Stimulated Emission of Radiation. It provides enhancement of particular properties of light energy. Laser therapy has a significant effect on the process of Tissue repair, employing light energy to stimulate cellular responses.

What is TENS?

TENS is a battery powered electrical unit which uses electrodes placed onto the skin over a painful area to deliver electrical impulses to the nerve fibres which lie underneath the skin surface, providing pain relief by blocking pain signals to the brain via the spinal cord and peripheral nervous system, TENS stimulates production of endorphines, the bodies own painkillers.

What is EMS?

Electrical Muscle Stimulation is an internationally accepted and proven way of treating muscular injuries. It is a product derived from the square waveform, originally invented by John Faraday in 1831. Through the square wave pattern it is able to work directly on muscle motor neurons. EMS has low frequency and this in conjunction with the square wave pattern allows direct work on muscle groupings. This is being widely used in hospitals and sports clinics for the treatment of muscular injuries and for the re-education of paralyzed muscles, to prevent atrophy in affected muscles and improving muscle tone and blood circulation.

What is EMG Biofeedback?

EMG Biofeedback acts as an enhancer of therapy, enabling the patient and therapist to make more effective and rapid progress towards the rehabilitation goal.

What Is Acupuncture?

Acupuncture is a traditional Chinese system of healing that is now very popular in the west as an alternative therapy or complimentary medicine system.

Inserted into the skin, Acupuncture needles stimulate energy centres in the body, unblocking channels and allowing energy to move freely along these meridians.

What is Shockwave Therapy?   

Shockwave Therapy is a safe and effective treatment for chronic pain and musculoskeletal injuries. As a relatively new treatment modality, it is proven and backed up by a number of successful clinical studies. A shockwave is an intense, short energy wave that travels faster than the speed of sound while extracorporeal refers to the transmission of shockwave from outside the body. Physiological effects of this treatment demonstrated positive effects on the healing of tissue and as a result, the technology has been utilised in the treatment of musculoskeletal injuries ever since! 

  • Fast & Long-lasting pain relief
  • No Surgery / Injections!
  • Low-cost solution for chronic pain
  • Acoustic waves generated by the Shockwave trigger biological effects which lead to faster and long-term healing and regeneration of the tissue.
  • Shockwave therapy covers a wide range of indications.
  • Proven to reduce pain by more than 60%  

Find out More about Shockwave Therapy 


Apply for your clinic account today to speed up ordering with pre-agreed pricing, team authorisations & credit terms.


Order before 4PM for free next day delivery on all orders over £60.

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