FREQUENTLY ASKED QUESTIONS ABOUT OUR SERVICE

 

Does it take long to set up an account?

No, it's really easy! Simply click 'Account Log in' at the top of this page and complete the questions. Your application will be promptly reviewed by our team and providing the criteria for business/professional users have been met, you will receive an email confirming that a trade account has been created

 

Do you have Product Specialists who can provide more detail on what they are selling or are you just an online shop?

Yes, Eureka Physiocare has a team of dedicated Product Specialists with years of experience on what has worked well for businesses like yours!  Please reach out on 01686 625752 and let us know how we can help.

 

Is it possible to set up Sub-Accounts for satellite clinics?

Yes!  The Physiocare Portal is our innovative new online ordering system especially designed for busy clinics. With your ability to order consumables at the click of a button along with a complete overview of all your spending you can slash your on-screen housekeeping from hours to minutes while saving on delivery costs and multiple supplier invoices.

Whether you are a clinic owner, practice manager, general manager or any decision-making role, the team at Eureka Physicoare are all too familiar with the diverse daily stresses that arise under your remit. Having listened carefully to the typical (and isolated) problems within the physiotherapy sector, Eureka Physiocare has worked hard to help alleviate

 

What is your delivery charge?

We offer free delivery for all online consumable orders over £60 (ex VAT).  A contribution of £4.99+VAT will apply to all orders below £60.00     

Equipment delivery is charged separately based on location and complexity.  Please contact one of our product specialists to discuss the wide range of options including our 'white-glove' service.

 

I do not like waiting long for my goods to arrive. How long will I have to wait?

If your order is placed by 16:00, we will do our very best to despatch on a next-day service.  Equipment can take a little longer so please get in touch

 

How long will my order take to arrive?

We aim to deliver orders for stock items next working day.  Items on backorder usually arrive within 3-6 working days and you will be updated by email.

 

How do I pay for my order?

At the checkout you will be offered 2 options for payment.  We recommend Card Payment (debit or credit) as it is fast and free for you.  If you have an account facility with Eureka Physiocare, you may select this option.

 

How do I get a quote on a bespoke package deal or special contract pricing on bulk quantities?

Call our customer service team on 01686 625 752 

 

What if I cannot find the product I am looking for?

Please contact us on 01686 625 752 and we will help you narrow down the options!

 

Can I get samples of your products?

Yes, samples are available for virtually all of our consumable products. Please contact us today.

 

ABOUT OUR PRODUCTS

---

What is Ultrasound?

Ultrasound works by bombarding the injury site with a very high frequency sound wave. The vibration generated has two effects. Firstly, at high doses, it violently shakes the injury site-although on a microscopic scale. This shaking helps to break down and soften any scar tissue, or thickened areas of built up inflammation that may have accumulated around the injury site. Secondly, the low dose of ultrasound can help accelerate the chemical repair process in the body. This effect occurs because the ultrasonic waves strike small cells called Mast Cells. The Mast cells are tricked into releasing the chemicals thus hastening the recovery process. Ultrasound can help almost all conditions that have associated

What is Interferential?

Interferential is really a modified type of TENS current. It provides the same benefits by decreasing sensations of pain, and helps to control muscle tone. TENS operates only at Skin level, Interferential currents penetrate quite deeply. Interferential is successfully used for Pain Relief, Muscle Stimulation, increased local blood flow and reduction of oedema.

What is Laser Therapy?

The term LASER is an acronym for the Light Amplification by Stimulated Emission of Radiation. It provides enhancement of particular properties of light energy. Laser therapy has a significant effect on the process of Tissue repair, employing light energy to stimulate cellular responses.

What is TENS?

TENS is a battery powered electrical unit which uses electrodes placed onto the skin over a painful area to deliver electrical impulses to the nerve fibres which lie underneath the skin surface, providing pain relief by blocking pain signals to the brain via the spinal cord and peripheral nervous system, TENS stimulates production of endorphins, the bodies own painkillers.

What is EMS?

Electrical Muscle Stimulation is an internationally accepted and proven way of treating muscular injuries. It is a product derived from the square waveform, originally invented by John Faraday in 1831. Through the square wave pattern it is able to work directly on muscle motor neurons. EMS has low frequency and this in conjunction with the square wave pattern allows direct work on muscle groupings. This is being widely used in hospitals and sports clinics for the treatment of muscular injuries and for the re-education of paralyzed muscles, to prevent atrophy in affected muscles and improving muscle tone and blood circulation.

What is EMG Biofeedback?

EMG Biofeedback acts as an enhancer of therapy, enabling the patient and therapist to make more effective and rapid progress towards the rehabilitation goal.

What Is Acupuncture?

Acupuncture is a traditional Chinese system of healing that is now very popular in the west as an alternative therapy or complimentary medicine system.

Inserted into the skin, Acupuncture needles stimulate energy centres in the body, unblocking channels and allowing energy to move freely along these meridians.